Under and in compliance with Law No. 144/2015 of September 8, and its subsequent amendments, Naturauta – Projectos de Ambiente e Lazer, Lda. provides the necessary information so that consumer clients can exercise their right to file a complaint with an official, third-party, and impartial entity that will assist in resolving the dispute in question.

Alternative dispute resolution is an option available to all consumers to turn to official entities for guidance or assistance in resolving a conflict before initiating legal action in the courts.

In case of a dispute, the consumer may contact a consumer alternative dispute resolution entity:

CACCL – Lisbon Consumer Arbitration Center

Geographical coverage: Contracts concluded in the Lisbon Metropolitan Area, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra, and Vila Franca de Xira.

Address: Rua dos Douradores, 116, 2nd floor, 1100-207 – Lisbon
Phone: +351 218 807 030
Email: juridico@centroarbitragemlisboa.pt
Website: www.centroarbitragemlisboa.pt